If you place a ‘Collect in Branch’ order before 4pm Monday – Friday the order can be delivered next day into the branch, any orders placed after 4pm on Fridays will be delivered on Tuesdays. If you place a
‘Home Delivery’ order before 4pm, you will receive your order by 1pm the next working day. For orders placed after 4pm, these will be processed the next working day.
So that our staff in branch can ensure that the correct person is collecting their order, you will be required to produce the Debit Card that you used to make your payment, your email order confirmation and 1 of the following
forms of identification: Passport, UK or EU photo card driving licence or a National ID card. Please note, we are unable to accept any other forms of identification other than those listed. We are not able to release the
gold order to anyone else other than the cardholder.